Keuka Outlet Gift Card

We want you to be completely satisfied with your purchase from us. If for any reason you need to return an item, please adhere to the following guidelines:

1. Returns must be initiated within 14 days from the date of delivery of your order.

2. For a full refund to your original payment method, ensure the item is returned in its original condition, unworn, and with all tags attached.

3. If you're returning an item for any reason other than receiving the wrong item(s) or receiving damaged item(s), please note that original shipping charges are non-refundable. Additionally, return postage is to be paid by the buyer.

4. Returns beyond the 14-day window or not meeting the above conditions may not be eligible for a refund.

5. Refunds will be processed promptly upon receiving the returned item(s) and verifying their condition.

For further assistance or to initiate a return, please contact our customer service team.

Thank you for your understanding and cooperation.

For self-serve returns, please go to your account page here.